Active Nexus
Active Nexus

Active Nexus Center

Effective Date: 27 MAY 2025

Active Nexus Center is committed to protecting the privacy, confidentiality, and security of personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation, including health information privacy laws where applicable.

1. Scope of This Policy

This policy applies to all personal information collected by [Clinic Name], including:

  • Website interactions
  • Patient intake and clinical records
  • Communications (email, phone, telehealth)
  • Billing and administrative processes

2. What Information We Collect

We may collect:

a. Personal Information

  • Name, date of birth, contact details

b. Health Information

  • Medical history, diagnoses, treatment plans

c. Administrative Information

  • Appointment records, billing details, insurance information

d. Technical Information

  • IP address, browser data, website usage analytics

3. How We Collect Information

We collect information:

  • Directly from you (forms, consultations, website submissions)
  • From authorized third parties (with your consent)
  • Automatically through website technologies (cookies, analytics)

4. How We Use Your Information

We use personal information to:

  • Provide medical care and treatment
  • Coordinate care with other providers
  • Manage appointments and communications
  • Process billing and payments
  • Improve services and clinic operations
  • Comply with legal and regulatory requirements

We limit use to what is necessary for these purposes.

5. Consent

Your consent is obtained for the collection, use, and disclosure of your information.

Consent may be:

  • Express (written or verbal), or
  • Implied where appropriate for care delivery

You may withdraw consent at any time, subject to legal limitations.

6. Disclosure of Information

We may disclose information:

  • To healthcare providers involved in your care
  • To laboratories, imaging centers, and specialists
  • To service providers supporting clinic operations
  • When required by law or regulatory authorities

All disclosures are limited and made in accordance with applicable laws.

7. Safeguards

We protect your information using:

  • Secure electronic medical record systems
  • Access controls and role-based permissions
  • Encryption and secure communication tools
  • Staff training and confidentiality agreements

8. Retention

We retain personal information only as long as necessary to:

  • Provide care
  • Meet legal and regulatory obligations
  • Maintain appropriate clinical records

9. Access and Correction

You have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete data

Requests can be made by contacting our Privacy Officer. Some services may require a fee. 

10. Website and Cookies

Our website may use cookies and analytics tools to:

  • Improve user experience
  • Understand website usage
  • Enhance functionality

You may adjust browser settings to refuse cookies where applicable.

11. Third-Party Services

We may use third-party service providers (e.g., booking systems, telehealth platforms). These providers are required to maintain appropriate privacy and security safeguards.

12. Questions or Complaints

If you have concerns about how your information is handled, please contact our Privacy Officer.

You may also contact the
Office of the Privacy Commissioner of Canada.

13. Updates to This Policy

This policy may be updated periodically to reflect changes in legal requirements or clinic practices. The updated version will be posted on our website.